Accountant in District Heights, Maryland
Ronnie’ Hughes Cell (202) 28... ...********** Skills and Attributes: Hectic counter business, and internet inquiries simultaneously Able to work efficiently in groups or independently Excellent Customer Relations, Oral and written communication Organizational and analytical skills Ability to be an effective team member and display initiative Proficient in a variety of proprietary (Hospitality PMS, Reservations, Conference/Facilities) and packaged software, including MS Office (Word, Excel, trained in Access, PowerPoint, & *******) Account Receivables Certified Medical Certificates Ability prioritizes and to multi-task in a fast paced environment Ability to handle confidential information in a discreet, professional manner Eye for detail, accuracy is imperative Able to meet deadlines Perform research on the Internet Conduct travel arrangements Business Developer Adept at handling busy phones Data Entry10Key-5500 kph Data Entry A/N 7500 kph Education Currently enrolled in the MBA Program at The University of Phoenix University Of Phoenix, Arlington, VA Bachelor of Science – Business Management Experience: Customer Relation Specialist Orkin Pest Control Forestville, MD 2012-Present • Establishes and updates all business tax accounts • Maintain and update documents related to customer accounts and business reports • Develop strong and trusted relationship with customer through timely and accurate communications • Assist in developing sales and marketing initiatives • Validate and qualify new customers before referring to the appropriate sales manager • Manage high volume of customer calls to ensure excellent customer service and satisfaction • Assist technical and marketing teams in developing marketing materials and proposals • Provides information to taxpayers on all business, income and real property taxes and related fees • Answers all basic business registration, income and real property inquires person, or written • Generate customer reports on a periodic basis while resolving customers issues Executive Administrative/ Office Manager FM Janitorial Services Baltimore, MD 2012 - 2... • Responsible for all correspondence including phone, email, fax Creating invoices, and account receivables • Drafted and edit correspondence as needed • Responsible for entire company payroll using both QuickBooks and IQN online payroll systems, as well as by hand • Scheduling of company events, meetings, and conferences • Responsible for entire Human Resource Department: hiring, interviews and background checks • General Clerical work: filing, record keeping, accounting organizing and maintain office Event Concession Stand Manager (part time/full time) Crown Foods at Fed Ex Field Washington, DC 2008 – Present/Seasonal Verizon Center Washington, DC 1997- 20... • Provide Excellent Customer Service to general public during sporting and entertainment events from stationery food concessions • Responsible for training, on staff, non-profit, temps used during high volume events • Manage and oversee opening and closing inventory • Manage and Supervise staff • Customer Service training • Ordering of products and supplies Increased sales H/R Generalist /Administrative Resources for Human Development Washington, DC 2006 - 2... • Maintain appropriate information for tracking systems • Managed detailed filing systems and record keeping • Managed Behavioral health and government contracts • Archived all required records and documents for both paper copies and electronic files • Assist the Director to ensure the compliance of all applicants • Drafted and edit correspondence as needed • Maintained personal knowledge of staffs profile • Research • Support the development of strategic plans and program documents such as plans, policies and procedures • Performed other official duties as assigned Manager / Coordinator Community Multi Services Washington, DC 2001 - 2... • Provide supervision of up to 10 staff members in two group homes of up to 10 mentally challenged residents • Managed Behavioral health and government contracts • Plan, purchase and prepare nutritional foods for well balanced meals • Responsible for taking residents to regular and emergency appointments • Oversee appropriate uniform conformity and setup by staff • Supervision housekeeping of staff • Provide transportation for access to community services, job placements and social activities • Performed all financial/bookkeeping functions, including payroll, budgeting, cash management and bank account reconciliations • Organize and maintain a good record-keeping system (personnel records, time cards, monthly report forms) • Plan structured weekend and holiday activities and trips • Conduct investigation and research to resolve patient and employee incidents • Facilitate group meetings and exercises • Implement the operation procedures and safety practices
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